CASE STUDY – How Pangaea Analytics Transformed Monsoon and Accessorize’s Distribution Centre with Real-Time Insights

Customer

Since its inception in 1973 by visionary founder Peter Simon, Monsoon and its sister brand Accessorize have grown from a humble market stall in London’s iconic Portobello Road to globally celebrated fashion and accessory retailers. Renowned for their unique blend of bohemian flair and contemporary chic, Monsoon and Accessorize now shine across Europe, Asia, and the Middle East.

The Challenge

The distribution centre faced significant inefficiencies in its planning and reporting processes, relying heavily on outdated SQL statements to extract data, which was then manually copied into spreadsheets. This labour-intensive approach was prone to errors, time-consuming, and lacked real-time visibility, leaving teams disconnected from critical insights. The absence of a unified, automated system hindered the ability to monitor operations effectively, making it difficult for the business to respond swiftly to changing demands or optimize performance across the board.

The Solution

Pangaea Analytics replaced the legacy SQL-and-spreadsheet-based processes by building a suite of MicroStrategy dashboards that provided real-time visibility into operations, enabling everyone in the business—from planners to executives—to see exactly what was happening at any moment. This solution not only streamlined workflows but also empowered teams with self-service access to actionable insights, improved accuracy by shining a light on incorrect data and driving efficiency and informed decision-making.

Technology

MicroStrategy, sitting over an Oracle Warehouse Management System.

Business Benefit

"Implementing MicroStrategy dashboards over our WMS has significantly boosted productivity and efficiency. Previously, we relied on standard reports that required manual export into Excel and extensive manipulation for reporting and wave generation. Now, we have purpose-built, real-time reports that refresh throughout the day, delivering exactly what the team needs without any rework. Additionally, the shift away from fragile Excel templates—prone to human error, macro corruption, or incorrect data entry—has dramatically improved data accuracy. With MicroStrategy, the numbers are spot-on, giving us a much clearer view of operations."

Matt Flower, Product Owner of Supply Chain & Business Intelligence